Pre-sales questions
Q. Will you place ads on my site?
A. eBizbuys will NOT place ads on
your site.
Q. Do you allow sites to advertise for money, on their
web site?
A. Yes, we allow sites to have commercial advertisements.
Q. Do you have a large download file I can test your
speed with?
A. Yes, we do you can test the download file here
Q. What forms of payment do you accept?
A. We accept MasterCard, Visa, American Express, Discover,
Paypal, checks, money orders, cash, and bank transfers.
Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0
Q. Do you allow adult sites?
A. Yes, we allow adult sites.
Q. Is tax included with my monthly or yearly plan?
A. Yes, GST is included within the
price.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo
of Cpanel can be found here Login with the username
demo, and the password demo.
Q. Can I pay monthly?
A. Yes, you may pay monthly
Q. Can I host friends?
A. Yes, you may host your friends.
Q. How long does it take to setup my account?
A. Your account will be setup within
24 hours of ordering and clearance, but usually much
quicker than that.
Q. Are there any hidden costs, or setup fees?
A. No
Q. How much is extra bandwidth and space?
A. If you need more bandwidth or disk space e-mail us
to upgrade you to a higher plan. If you need more bandwidth
or space then our highest plan offers you can purchase
bandwidth for $2.00 a gig and space for $10 a gig.
Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet
or shell access.You are still able to unzip files on
the server using our file manager as well as the ability
to setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.
DNS
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully
propagate.
Q. Can I view my site even though my domain's name servers
haven't propagated yet?
A. Yes http://youriphere/~yourusernamehere/
Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your
welcome email you can email support for your server's
dns.
Control panel
Q. Do you have a manual for our control panel?
Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your
control panel and click "domain management" inside
of domain management you will see a place to manage
and add sub-domains.
See this Tutorial
FTP
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from here
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory
which is the public_html folder.
Q. Why doesn't my ftp password change when I change
my Cpanel password?
A. Please allow 24 hours for your FTP password to sync
with your Cpanel password.
Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/
Q. What is the path to convert for ImageMagick?
A. Try the following paths till one works: /usr/bin/ >>> /usr/local/bin/convert >>> /usr/bin/X11/ >>
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
E-mail
Q. How do I create email accounts?
A. To create an email account login to your control panel
and click add/remove email account's.
Q. Why won't my email address work?
A. Make sure you set it up exactly as demonstrated in
this tutorial.
Q. I did the above correctly why will it still not work?
A. Lets trouble shoot it some more
here. If you are still having problems read it again.
Still having problems?
READ it once more. 99.9% of the people who contact
us saying they have read it and are still having problems
are given an answer quoting from this exact tutorial.
Q. What do I put for both incoming and outgoing mail
server?
A. For both incoming and outgoing mail server put mail.yourdomain.com
Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/
Q. How can I setup webmail to go directly to horde,
neomail or squirrel mail?
A. Login to the one you prefer to
use after doing so copy the entire url from your address
bar. You can now
login to your cpanel and create a subdomain to go to
the address you just copied.
CGI/ASP/PHP/MySql/JSP
Q. None of my cgi scripts are working on the server.
How do I get them to work?
A. First make sure that they are chmoded to 755 if that
dosen't work trouble shoot it
Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After
your database is created you can manage it from phpmyadmin.
This can be found at the very bottom of the MySQL page.
Software Versions
Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4
Q. What version of perl are you using?
A. We are using version 5.6.1.
Q. What version of MySQL are you using?
A. We are using version 4.0.15
Q. What version of tomcat are you using?
A. We are using version 4.1.12
Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the
most recent stable Cpanel version.
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